Our service is reliable and easy to use and very few customers need to contact us. If you do have any problems please use the form below to request help or assistance regarding credit purchases, credit sales or any matter in connection with Cassiopeia's IMVU content. We will get back to you as soon as possible.

If you are wanting to sell credits, please make a credit sales request.

If you are contacting us regarding a paypal transaction, please be sure to include your avatar name and invoice ID to help speed up your query, (our paypal invoice IDs will begin "PAYPAL_" and paypal transaction IDs will differ between buyer and seller).

While we aim to reply as soon as possible, please allow up to 24 hours.

Your email:
Alternatively, please email tickets(at)